Subway is inviting customers to take a short survey about their recent experience at one of their restaurants. By completing the Subway survey at global.subway.com, customers can provide feedback and get rewarded with a coupon for a free cookie on their next visit!
This article provides everything you need to know about the Subway survey, including how to take it, rules to follow, frequently asked questions, and details about redeeming the free cookie offer. Read on for a complete guide to the customer satisfaction survey at global.subway.com.
About Global Subway.com
Global.subway.com is the website where Subway administers its customer satisfaction survey called “Subway Listens”. After dining at Subway, customers are invited to take a short survey about their visit to provide feedback.
In return for sharing their opinions, Subway offers survey participants a validation code for a free cookie that can be redeemed on their next order. This survey allows Subway to better understand customer needs and improve service.
The global.subway.com survey is available in the United States, Canada, Australia, France and various other countries. Customers from participating locations simply need to keep their receipt from Subway to have the information needed to complete the survey online or by phone.
Subway Receipt Survey Needs
To take the Subway survey online or by phone, you will need to have your Subway purchase receipt which contains:
- Subway location number
- Date and time of visit
- Transaction number
- Validation code
The receipt provides the specific details about your Subway visit that will be referenced in the survey. The validation code is required to verify you actually visited Subway and made a purchase.
You can take the customer satisfaction survey within 7 days of your visit to Subway. Make sure to keep your receipt during this time period in order to complete the survey.
Global.subway.com – Take Subway Customer Satisfaction Survey
Taking the Subway customer survey at global.subway.com is easy to do online or by phone. Here are step-by-step directions:
- Visit global.subway.com
- Select your country from the dropdown menu
- Choose to take the survey online or by phone
- When taking the survey online, enter your Subway receipt details like location number, date/time, transaction number and validation code
- Follow the survey questions and rate your satisfaction with Subway’s food, service, cleanliness, staff courtesy and overall experience
- For phone surveys, call 1-800-558-7827 and speak or enter responses to the automated system
- Upon completing all survey questions, you will receive a validation code for a free cookie
- Write down the validation code to redeem on your next Subway order
That’s all there is to it! In just a few minutes you can provide Subway with valuable feedback and earn a reward of a free cookie for your time.
Global Subway – Rules for Subway Free Cookie Survey
There are a few rules to keep in mind when taking the Subway survey:
- You must complete the survey within 7 days of your Subway visit
- Receipt codes can only be used once for the survey and once for the free cookie reward
- Each customer can only take the survey one time regardless of how many receipts they have
- Free cookie reward codes expire 30 days after the survey is completed
- Reward is valid at US Subway locations only
- Must be 13 years or older to take the Subway customer satisfaction survey
- No cash value for the free cookie coupon
As long as you follow these survey guidelines, you will have a smooth process and can claim your free Subway cookie on your next visit by presenting your expired receipt with the validation code.
In addition to the free cookie offer for taking the online customer survey, Subway provides other rewards programs for loyal guests.
The MySubwayRewards program allows registered members to earn points on purchases that can be redeemed for free subs, snacks, and drinks. Collecting points over time can lead to some nice rewards!
There are also often limited time offers posted on the Subway app and website such as coupon codes for $2 off a footlong sub or BOGO deals. Be sure to check frequently and take advantage of these specials.
Subway Customer Service Number
If you have any issues taking the online survey or questions about the redemption of your Subway survey reward, you can contact customer support:
Subway Customer Service Phone: 1-800-888-4848
This number connects you with a Subway representative who can provide assistance with any questions related to restaurant experiences, survey codes, coupons, or other service needs.
325 Sub Way
Milford, CT 06461
You can also send any written correspondence to the Subway corporate office mailing address. They will route your feedback or concerns to the appropriate department for review and response.
Subway Store Hours
Subway restaurant hours can vary by location, but are generally:
Monday – Sunday: 7:00am – 10:00pm
Hours may be shortened or adjusted on holidays. You can check your local Subway’s hours online or by phone before visiting to redeem your survey coupon.
What Are The Products Available At Subway?
Subway is best known for its wide variety of sub sandwiches that can be fully customized. Guests can choose from:
- Breads: White, Wheat, Flatbread, Wraps
- Meats: Chicken, Turkey, Ham, Roast Beef, Salami, Tuna, Meatballs
- Cheeses: American, Monterey, Pepperjack
- Toppings: Lettuce, Tomatoes, Pickles, Peppers, Olives, Onions
- Sauces: Mayo, Mustard, Chipotle, BBQ, Sweet Onion, etc.
In addition to subs, Subway also has salads, soups, breakfast sandwiches, and sides like cookies, chips, yogurt, and drinks. There are options for every meal!
How to Redeem Your Subway Offer Code?
If you have a special offer code from the survey, app, email signup, etc. here is how to use it:
- Add your desired Subway order items
- Tell the cashier you have an offer code to redeem
- Provide the code, either printed or displayed on your phone
- The cashier will apply the offer discount
- Make payment for the total due after the offer savings
Just remind the cashier you have a code before they finish ringing up your order for maximum savings!
Subway Survey Website
Take the quick customer satisfaction survey at the official Subway survey website here:
Provide your feedback after dining at Subway for a coupon for one free regular cookie on your next visit. Enjoy!
The Subway survey at global.subway.com offers customers a chance to share their opinions about recent restaurant experiences. In exchange, participants receive a validation code to redeem for a free cookie.
This is a nice incentive that makes it worthwhile for Subway guests to complete the short survey. In turn, Subway gains valuable insights into customer satisfaction, food quality, service, cleanliness and other factors at their locations.
The Subway survey takes just a few minutes to finish online or by phone. All you need is your purchase receipt with the restaurant details. Follow the steps outlined in this article to take the survey, get your validation code, and redeem your free cookie reward on your next visit! Get Subway menu 2023 here.
Global Subway Frequently Asked Questions
What do you need to take the Subway survey?
You need your purchase receipt from your recent Subway visit. It contains the restaurant number, date/time, transaction number and validation code required.
Where can I take the Subway customer survey?
The survey is available online at global.subway.com or by phone at 1-800-558-7827. Select your country before starting.
How long does the Subway survey take?
It typically takes about 5-10 minutes to complete all of the Subway survey questions online or by phone.
What is the reward for the Subway survey?
Participants get a validation code for one free regular cookie that can be redeemed on their next purchase at Subway.
When does the free cookie reward expire?
Make sure to use your Subway survey validation code within 30 days. Codes expire 30 days after the survey is completed.
Can I take the Subway survey more than once?
No, each receipt code and validation code can only be used one time. You cannot take the survey multiple times.
Who can I contact for help with the Subway survey?
You can call Subway Customer Service at 1-800-888-4848 for any assistance needed with taking the survey.